Exchanges & Returns
All items are handmade and will vary slightly in size, color and pattern to those visible in the online store. We do not issue exchanges due to any of these variations. However, if you are not satisfied, exchanges can be made by emailing studio@manukaidesigns.com within 14 days of receiving the goods. We can exchange for other items or a credit note of the same value minus postage cost.
We do not offer exchanges or refunds on sale items. All sales are final.
Please return any items to:
Manukai Designs
PO Box 235
Paauilo, Hawaii 96776
We strongly recommend that all exchanges posted to Manukai Designs have a tracking number. Manukai Designs is not responsible for any exchanges that go missing or lost on their way to us.All return shipping costs are the responsibility of the customer. A further delivery charge will be required for sending out exchanges.
Shipping Information
We keep a limited number of handboards in stock, as most of our boards are made to order. Made-to-order boards will be finished and shipped within three weeks of purchase. Items labeled “In Stock” will be shipped within 2-3 days.
We currently offer free shipping for orders over $150 to most U.S. customers and ship via USPS Priority Mail. If you prefer FedEx or UPS, we can arrange it for an additional fee—please make a note during checkout, and we will contact you with a quote.
International shipping is available for a flat rate.
Tax
Purchases within the state of Hawaii will incur a sales tax of 4%.
Export Restrictions / Customs
None of the Manukai Designs products are currently subject to any export restrictions. All taxes and duties including customs excises and import taxes are the customer’s responsibilities and may be a government requirement of import.
Disclaimer
Manukai Designs will not take responsibility for any breakages after the order has been delivered in good condition. We are not responsible for any delivery delays after the order has left our studio or due to any circumstances beyond our control.
Privacy Policy
At Manukai Designs, we are dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter and to personalize your shopping experience with us.
Registered users may receive additional announcements from us about products, services or special deals. At any time users can choose not to receive information by emailing us at studio(at)manukaidesigns.com.
We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours. If our policy on information collection or uses changes, we will update this policy page.
Security
Manukai Designs makes every effort to ensure that all of the transactions that occur on its website are secure.
Contact us
If you have any questions or worries regarding your order please feel free to email us at studio(at)manukaidesigns.com